filibet Privacy Policy — How Your Personal Data Is Handled on Our Philippine Platform

When you register an account with filibet, we collect the personal information necessary to verify your identity and provide you with a safe, compliant betting experience in the Philippines. This includes your full name, date of birth, residential address, email address, and mobile number. We also collect your payment details — such as your GCash or bank account information — solely to process deposits and withdrawals in Philippine pesos (PHP ₱). As you use the platform, we automatically log technical data such as your IP address, device type, browser, and session activity to help maintain security and improve performance. Any identity verification documents you submit, such as a government-issued ID, are stored securely and used only for account verification in compliance with applicable Philippine regulations. We do not collect any information that is not directly relevant to operating your account or fulfilling our legal and regulatory obligations.

The personal data we hold about you is used exclusively to operate your filibet account, process your transactions, and deliver the sports betting, lottery, and games experience you signed up for. We use your contact details to send account-related communications — such as security alerts, deposit confirmations, and withdrawal updates — and, where you have opted in, to notify you about relevant promotions and platform news. Technical and session data allows our team to detect and prevent fraudulent activity, protect your account from unauthorised access, and ensure the platform performs reliably for all Philippine members. We may also use anonymised, aggregated data to analyse platform performance and improve our product offerings — this data cannot be traced back to any individual member. Your information is processed on a lawful basis: either to fulfil the contract we have with you as a registered member, to comply with Philippine legal and regulatory requirements, or based on your explicit consent where required. We never use your personal data for automated decision-making that produces significant legal effects without human oversight.

filibet does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is an absolute commitment we make to every member across the Philippines. We do share data with carefully selected service providers who assist us in running the platform, such as payment processors, identity verification partners, and technology infrastructure providers; all such parties are bound by strict data processing agreements and are only permitted to handle your data for the specific purposes we authorise. In certain circumstances, we may be required to disclose member information to Philippine government bodies, regulatory authorities, or law enforcement agencies where we are legally compelled to do so. Where data is shared with third-party processors located outside the Philippines, we take appropriate contractual and technical measures to ensure your information remains protected to the same standard it receives here. We conduct regular reviews of our third-party partners to ensure ongoing compliance with our data protection standards and with applicable Philippine privacy legislation. You will always be notified of any material change to the categories of third parties with whom your data is shared, via the email address registered on your account.

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure at all times. All data transmitted between your device and the filibet platform is encrypted using secure protocols, and your account password is stored in a hashed, non-reversible format so that it cannot be read even by our internal team. Access to member data within our organisation is restricted on a strict need-to-know basis, and all staff who handle personal information receive regular training on data protection responsibilities. We conduct periodic security assessments and vulnerability testing to identify and address potential risks before they can affect our members. In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify you and the relevant Philippine authorities promptly and in accordance with legal requirements. While we take every reasonable precaution, no online system can guarantee absolute security, and we encourage all members to use strong, unique passwords and to enable any additional account security features available on the platform.

As a registered member and data subject in the Philippines, you have a number of important rights concerning the personal information that filibet holds about you. You have the right to access a copy of your personal data at any time by submitting a request to our support team, and we will respond within the timeframe required by applicable law. You may request correction of any inaccurate or incomplete information held on your account, and we will update our records promptly upon verification. Where your data is no longer necessary for the purposes for which it was collected, or where you withdraw your consent in circumstances where consent was the lawful basis for processing, you may request its deletion — subject to any legal retention obligations we must comply with. You also have the right to object to the use of your data for direct marketing purposes at any time, and we will action such requests without delay. If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at the email address provided in the footer of this page.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including providing you with platform services, complying with our legal obligations, and resolving any disputes that may arise. Transaction records and account activity logs are retained for the minimum period required by Philippine financial and anti-money-laundering regulations, which may extend beyond the date your account is closed. If you choose to close your filibet account, your actively used personal profile will be deactivated, but core records will be retained for the legally mandated retention period before being securely deleted or anonymised. Marketing preferences and communications history will be deleted upon account closure unless you request earlier removal. We maintain a clear data retention schedule and review our stored data regularly to ensure that information is not kept longer than necessary. Once the applicable retention period has expired, your data is deleted using secure methods that prevent recovery or reconstruction.

The filibet platform uses cookies and similar tracking technologies to ensure the website functions correctly, to remember your session and preferences, and to analyse how members interact with the platform so that we can continue to improve the experience. Essential cookies are strictly necessary for the platform to operate — for example, to maintain your login session and process transactions securely — and cannot be disabled without affecting core functionality. Analytical cookies help us understand which features are most used and where members may encounter difficulties, allowing us to make data-driven improvements to the platform experience for all Philippine users. Where we use any optional cookies beyond those that are strictly necessary, we will request your consent through an appropriate in-platform prompt before placing them. You can manage or withdraw your cookie preferences at any time through your browser settings, though please be aware that disabling certain cookies may limit the functionality available to you. Our use of cookies does not include any cross-site advertising trackers or third-party marketing networks, in keeping with our commitment to responsible data practices.